Beatriz Werebe is committed to satisfying its customers by ensuring the quality and durability of its products.
This certificate attests to the authenticity and characteristics of the materials used in the creation of your jewelry, as described. It guarantees free coverage for a period of l year from the date of purchase, provided this certificate is presented, for the following:
Defects and Technical Alterations: Any defects related to technical aspects of manufacturing or the materials involved in crafting the jewelry.
Size Adjustments: Adjustments to the size are covered, as long as they do not involve adding additional gemstones.
For rings, adjustments are limited to up to three sizes, based on technical feasibility.
Cleaning and Polishing.
Exclusions from the warranty include:
Damage due to misuse or impact.
Normal wear and tear, including scratches and dents
Pieces that have undergone maintenance or modifications by third parties.
Loss or theft of the jewelry
In cases where repair within warranty conditions is not possible, a replacement will be provided for the same model or equivalent of equal value, based on the price of purchase.
For jewelry designed by international designers represented by Beatriz Werebe, maintenance is performed outside Brazil by the designer. The duration of maintenance is subject to export/import processes and customs procedures in each country.
Beatriz Werebe will make efforts to minimize delays.
Outside the warranty conditions, Beatriz Werebe offers adjustment, repair, and refurbishment services, subject to technical analysis and prior approval of the estimate by the customer.
Please refer to our website for requesting service and additional details of exclusions of warranty terms at www.beatrizwerebe.com.
If you need any further information or assistance, please contact us at shopnow@beatrizwerebe.com.br.
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