Yes. If you're interested in a personalized design, our team is happy to work with you to bring your vision to life.Contact concierge@beatrizwerebe.com.br to get started.

We gladly offer store credit within 7 days of receiving your purchase. Please note that we do not provide refunds, but we’re happy to help you find the perfect option through store credit. 

All returns require approval and must be in original condition with packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. 

Store credits can be used on www.beatrizwerebe.com.us or toward a customized version of an online item. 

Gift Cards, engraved, personalized or customized items are final sale. 

We provide a return label to ensure your jewelry is properly insured. Items showing wear or damage will not be accepted and will be returned at your expense.

We want you to be thrilled with your purchase. If for any reason you are not completely satisfied, please let us know, we can make adjustments to the pieces you purchased to ensure a perfect fit, such as resizing or modifying them as needed.

To start a return, you can contact us concierge@beatrizwerebe.com.br

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For more details, contact us at concierge@beatrizwerebe.com.br

Yes! We only use natural, ethically sourced diamonds and work with trusted suppliers to ensure responsible sourcing.

We accept Visa, MasterCard, Discover, Amex, PayPal, Affirm, ShopPay, and BEATRIZ WEREBE Gift Cards. Payment is processed at the time of purchase, and we can only accept one form of payment per order—payments cannot be split across multiple credit cards.

Yes, we offer financing options through Affirm and Shop Pay Installments to make your purchase more manageable. Check out the payment options at checkout, or reach out for more details.

We stand behind the quality of our jewelry, but if you need a repair, we’re happy to help! concierge@beatrizwerebe.com.br with details and photos, and we’ll guide you through the repair process.

We offer a ring size guide to help you find the perfect fit. If you're unsure, you can also order a ring sizer or visit a local jeweler for professional sizing.

All our domestic orders are insured and shipped via FedEx 2-day (signature required delivery).

International orders are shipped via FedEx insured or DHL (signature required) and time vary by country. Please note any applicable duties imposed by the country we are shipping to are the responsibility of the customer. We are unable to calculate any duties which may be imposed, and we do not collect duties at the time of sale. If you need assistance contact us at concierge@beatrizwerebe.com.br

WARRANTY CERTIFICATE
Beatriz Werebe is committed to satisfying its customers by ensuring the quality and durability of its products.
This certificate attests to the authenticity and characteristics of the materials used in the creation of your jewelry, as described. It guarantees free coverage for a period of l year from the date of purchase, provided this certificate is presented, for the following:

Defects and Technical Alterations: Any defects related to technical aspects of manufacturing or the materials involved in crafting the jewelry.
Size Adjustments: Adjustments to the size are covered, as long as they do not involve adding additional gemstones.
For rings, adjustments are limited to up to three sizes, based on technical feasibility.
Cleaning and Polishing.

Exclusions from the warranty include:

Damage due to misuse or impact.
Normal wear and tear, including scratches and dents
Pieces that have undergone maintenance or modifications by third parties.
Loss or theft of the jewelry

In cases where repair within warranty conditions is not possible, a replacement will be provided for the same model or equivalent of equal value, based on the price of purchase.
For jewelry designed by international designers represented by Beatriz Werebe, maintenance is performed outside Brazil by the designer. The duration of maintenance is subject to export/import processes and customs procedures in each country.
Beatriz Werebe will make efforts to minimize delays.
Outside the warranty conditions, Beatriz Werebe offers adjustment, repair, and refurbishment services, subject to technical analysis and prior approval of the estimate by the customer.
Please refer to our website for requesting service and additional details of exclusions of warranty terms at www.beatrizwerebe.com.us
If you need any further information or assistance, please contact us at concierge@beatrizwerebe.com.br

Made to order means that the piece is not in stock and is crafted specifically for you after you place an order. Since each piece is created individually, the production time may be longer compared to ready-to-ship items. The lead time for each piece is listed on the product page, as well as in checkout.

When you proceed to checkout, look for a link or box labeled "Gift Card”. Enter the gift card in the designated field. Click "Apply". The gift card balance will be applied to your order total, and you can continue shopping or complete your purchase.